Job at Maximus

Workforce Specialist (Social Services)

Job Description

Division#:  

Division Name:  

Job Categories:  Business Development, General Business, Other

Job Responsibilities:  Job Responsibilities

• Educate program participants in employment searches by utilizing resources, such as personal computers, software, fax machines, copiers, employment reference books, bulletins, and videotapes
• Assess program participants employment related skill levels, abilities and resources
• Recognize employment barriers and develop strategies to ensure appropriate job/career opportunities
• Monitor participant’s job search method/s and follow-up with motivation and suggestions for improving job search activities to ensure participant success
• Establish and maintain relationships with local employers and community agencies to partner with the AZ Jobs Project, in order to increase employment placements with program participants
• Identify and secure Worksite Agreements with various employers and community agencies, as required by MAXIMUS client
• Assess and place program participants into unpaid volunteer worksite locations within defined timeframes
• Schedule, coordinate, facilitate and participate in job fairs, on-site recruitment events and outside functions independently and with various community partners
• Represent MAXIMUS in the community with employers, community agencies and with MAXIMUS client collaborative(s)
• Instruct and facilitate workshops to include career exploration, resume and cover letter writing, job search, life, soft and retention skills
• Manage the resource room in the Family and Employment Support Centers, including supervision of volunteer staff and office coordination
• Conduct random participant surveys to evaluate program services and identify any additional services needed for improvement of Project service delivery
• Track, analyze and report outcomes of all Workforce Business Unit activities
• Comply with established project policies and procedures
• Independently receive, evaluate and approve of supportive service requests needed to enhance participant employability
• Update, monitor and work in participants’ case file records in state systems and WQ3
• Resolve participant issues independently and in coordination with Case Managers
• Identify additional participant community resources and program services to meet project employment, community service and unpaid work experience placement goals

Position Overview:

With limited supervision, the Specialist-Workforce Analyst is responsible for managing the day-to-day operations of the Family and Employment Support Center’s (FESC) resource room; establishing partnerships with local employers and other community partners in order to meet program objectives; creating, facilitating and coordinating employment related workshops directly and with Project sub-contractors. The Specialist – Workforce Analyst is also responsible for coaching and training program participants in all aspects of job readiness by assessing skills; development of skills and opportunities tailored to individual’s plans and placements. Additionally, the Specialist – Workforce Analyst will provide

regular job leads, referrals to community resources and educating on usage of all available resource room tools. The Workforce Analyst Specialist is responsible for employment and unpaid volunteer placements which includes follow-up to ensure participant and Project and Business Unit objectives are successfully met.


The Ideal Candidate will Possess the Following Additional Education, Experience, and Abilities:

• High School diploma, GED, or equivalent certification; preferred is a
• Bachelor's degree from an accredited college or university
• Minimum two (2) years of experience in job development and placement, and/or personnel or employment counseling
• Three (3) years of experience in training and facilitation to include developing workshop materials and presenting workshop sessions
• Ability to represent the company in a professional image & manner, during all in-house and outside functions and activities
• Strong working knowledge of community resources and diverse populations
• Demonstrate initiative, independent judgment, discretion and decision making and effective motivational skills
• Skilled in conflict resolution and problem solving in individual and group settings
• Ability to develop, analyze, and present data
• Demonstrate intermediate level knowledge and experience with personal computer and related software applications to include Microsoft Word and Excel and the Internet
• Prefer Lotus Notes knowledge
• Excellent organizational, interpersonal, written, listening and verbal communication skills
• Must be able to perform comfortably in a fast-paced, deadline-oriented work environment with continuous change, as a team member and independently
• Ability to successfully execute many complex tasks simultaneously
• Prefer bilingual capabilities

MAXIMUS (NYSE:MMS) is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and Australia. We deliver administrative solutions to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs across the globe. Operating under our founding mission of Helping Government Serve the People�, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is an Affirmative Action and Equal Opportunity employer.


Education Required: Bachelors degree from an accredited college or university or equivalent experience


Technical Skills / Knowledge Required: Proficient in Microsoft Office (Word and Excel)


Subject Matter Expertise/Experience Required: Four years related experience

Subject Matter Expertise/Experience Preferred: Four to eight years professional/related experience


Personal/Soft Skills: Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform comfortably in a fast-paced, deadline oriented work environment, ability to successfully execute many complex tasks simultaneously, and ability to work as a team member, as well as independently.


Duties/Responsibilities:

1. Review, evaluate, and modify existing and proposed programs

2. Assess the effectiveness of programs developed and/or administered and develop a means of measuring such effectiveness

3. Monitors assigned functions, completes monitoring reports, and provides feedback to staff and/or management as appropriate

4. Researches issues, recommends preventive measures and participates in the development of changes

5. Develop and maintain effective working relationships with key external and internal customers

6. Communicate with customers, technical and non-technical staff

7. Perform other duties as assigned by Management


MAXIMUS offers a comprehensive benefits package including:

• Healthcare Insurance (medical, dental, vision)
• Short and Long Term Disability Insurance
• Life/Accident Insurance
• Flexible Spending Accounts (FSA)
• 401(k) Retirement Plan with company match

Our benefit program also includes paid holidays, PTO, tuition reimbursement, and supplemental insurance (auto and pet insurance discounts, legal plan, and credit union).