Temporary, Time Card Assignment Opportunity

Position: Contact Center Agent

Department/Location: Contact Center/Southern & Dobson

Work Days/Hours: Varying shifts within the operating hours of: Monday-Thursday, 8:00am-7:00pm, Friday 8:00am-5:00pm during regular hours. Minimum of 15 hours per week up to 40 hours per week as needed during peak periods.

End Date: February 14, 2014

Hourly Rate: $10.00

Benefits Eligible: No

Job Summary: Provide customer service assistance to current and prospective students over the phone and in person during the peak enrollment period through February 14th, 2014. Assist clients with questions related to registration, general admission and advisement. Ideal candidates are self-motivated, have excellent customer service and communication skills and enjoy interacting with students and staff.

Qualifications:

 Ability to provide courteous customer service

 Ability to follow written and verbal directions

 Effective listening skills

 Ability to prioritize tasks

 Good keyboarding/computer skills

 Ability to work well with a diverse student population

 Attention to detail and high degree of accuracy

 Ability to maintain professional attitude

 Ability to communicate policies and procedures

 Punctual and reliable

 Experience working in an office setting

 Experience providing customer service over the phone or in person

 Experience working in a college or university setting

 Bilingual English/Spanish desirable

How to Apply: Submit your letter of interest and resume with three work-related references (including names and phone numbers) by,

Fax: 480-461-7806

Email: strategicstaffing@mesacc.edu

In Person:



Mesa Community College

1833 W. Southern Ave

Human Resources, Bldg AD 42

Mesa, AZ 85202

Deadline to Apply: Open until filled



The budget for this position cannot support regular overtime, blended overtime, or an increase to existing employee benefits. This is an at-will, temporary position.

The Maricopa County Community College District is an EEO/AA Institution. Reply

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